Seminar Report

Seminar: Conflict resolution crash course: preventing and resolving disputes Tuesday 23 June 2009 Park Plaza County Hall, London Venue Partner Supported by
Preventing and resolving disputes in your organisation The Institute welcomed delegates and top industry professionals on 23 June 2009 for the latest in its industry seminars highlighted case studies and best practice key to helping associations resolve organisational disputes and conflicts. John Taylor, Chief Executive of Advisory, Conciliation and Arbitration Service - ACAS, started off his overview of the nature of the dispute resolution process, specifying how the procedure has been affected by the recent Employment act. He commented: "Don’t rely on hearsay; it is essential to gather all the necessary facts and to listen carefully" as essential first steps in the mediation process. David Richbell, commercial mediator and trainer, offered an experience-based presentation to discuss the nature of commercial disputes that occur between customer and retailer. "People see the same events and facts through different eyes," he commented - a common reaction which must be taken into account in order to establish a neutral ground as the basis for discussion and cooperation. He further emphasised that "avoiding disputes is the best way of resolving them". Beccie D’Cunha, of TCM Solutions offered useful skills and tips on how to identify disputes early and resolve them quickly. "There are opportunities in conflicts, if approached in the right way; many things can be learned by both parties." The seminar was followed shortly by the new members’ Summer Social in the elegant surroundings of venue partner Park Plaza County Hall. > Press Release		View presentations made at this event: Better Dispute Resolution The Role of Mediation Mediating Customer Disputes Note: These presentations are not refereed publications and IofAM assumes no liability for the information contained within. The opinions expressed are those of the presenting authors and do not necessarily reflect those of IofAM or its representatives.